Reservation Modification & Cancellation Handler
Self-service reservation changes — guests can modify party size, date/time, or cancel via text, with automatic rebooking
What This Automation Does
How It Works
Modification Request
Guest texts "change" or clicks modify link in confirmation
AI Handler
Intellivizz AI processes request: change date, change time, change party size, or cancel
Cancellation?
Route cancellations to recovery path
Update Reservation
Modify booking in calendar
Updated Confirmation
"Your reservation has been updated: {{new_date}} at {{new_time}} for {{new_party_size}}. See you then! ✅"
This automation is included with your Intellivizz AI subscription.
Compliance & Security
All automated communications are consent-based with opt-out compliance.
Similar Automations
View all Hospitality automationsNo-Show Reduction SMS Sequence
Multi-touch reservation reminder: confirmation, 24-hour, and 2-hour reminders — reduces no-shows by 50-60%.
Multi-touch reservation reminder: confirmation, 24-hour, and 2-hour reminders — reduces no-shows by 50-60%.
Automated Loyalty & VIP Program
Track visits and spending automatically — reward loyal diners with personalized perks that drive 40% more repeat business.
From Our Blog
View all postsRestaurant Review Automation: How to Collect Google Reviews on Autopilot
A practical guide for restaurants to automate Google review collection through WiFi triggers, POS integration, QR code placement, and delivery follow-up sequences.
Hotel Review Request Automation: How to Get More 5-Star Reviews Without Bugging Guests
A complete guide for hotels to automate review requests from guests without being intrusive. Covers post-checkout sequences, sentiment detection, multi-platform strategies, and implementation.