AI Voice Agent — Law Firm After-Hours Receptionist
AI voice agent answers every law firm call after hours — qualifying case type and urgency, capturing contact details, and alerting on-call attorneys for emergencies immediately.
What This Automation Does
How It Works
Inbound Call
Call received after hours, during peak volume, or when all staff unavailable
AI Receptionist Answers
"Thank you for calling [firm name]. I'm the AI assistant. I can connect you with an attorney for emergencies or schedule a consultation. How can I help?"
Emergency?
If caller mentions arrest, DUI, custody emergency, or court date tomorrow: escalate as urgent
Emergency Attorney Alert
"URGENT: After-hours call — [matter type], [caller name], [number]. Awaiting callback within 15 min."
This automation is included with your Intellivizz AI subscription.
Compliance & Security
AI receptionist must not provide legal advice or create attorney-client relationship. Must identify itself as AI, not an attorney.
SMS alerts to on-call attorneys are internal. Client SMS requires prior consent.
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