Client Satisfaction (NPS) Survey

Name: Client Satisfaction (NPS) Survey
Brand: Intellivizz
Availability: InStock

Post-case NPS survey that routes promoters to reviews and detractors to recovery workflows

StandardProfessional ServicesSaves 3-5 hours/week

What This Automation Does

Client Satisfaction (NPS) Survey automates the entire process from trigger to completion. This simple workflow uses to deliver measurable results. Expected impact: Promoters (9-10) generate 2.5x more referrals. Detractor recovery prevents $10K+ in lost referral revenue..

How It Works

Survey Trigger

Case closed or 30 days in

SMS: Survey

"How are we doing? 2-min survey: {{link}}"

NPS

0-10 recommend + open feedback

Score?

Route by response

Route

This automation is included with your Intellivizz AI subscription.

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Compliance & Security

TCPA

All automated communications are consent-based with opt-out compliance.

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AI Review Management

All-in-one review management: automated review requests, AI-powered responses, and review repurposing for web & social — 3 engines in 1.

advancedSaves 10-15 hours/weekFeatured

Complete AI-powered review management system for professional services businesses. Three integrated engines: (1) Review Request — automatically sends personalized review requests after every service interaction via SMS and email, with smart timing and satisfaction gating. (2) AI Review Response — monitors Google, Yelp, and Facebook for new reviews and generates context-aware responses within minutes, escalating negative reviews to you. (3) Review Repurposing — extracts your best reviews and transforms them into website testimonials, social media posts, and email newsletter content.

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Client Satisfaction (NPS) Survey

What This Automation Does

How It Works

Survey Trigger

SMS: Survey

NPS

Score?

Route

Compliance & Security

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AI Review Management

From Our Blog

Promoter: Review

Passive: Ask

Detractor: Alert

Segment

Complete

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